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Salt Lake City Announces New Bulk Waste Program, Call 2 Haul

Salt Lake City issued the following media release on March 29, 2018.


FOR IMMEDIATE RELEASE

New service aims to reduce illegal dumping, protect waterways, and allow for more scheduling flexibility. 

Salt Lake City today announced a new bulk waste program, Call 2 Haul, which will begin July 1, 2018. The new service replaces the former Neighborhood Cleanup program. Call 2 Haul allows residents more flexibility in scheduling a collection of bulk waste items, adds electronic waste and tire disposal, and will be available 12 months out of the year.

The program is available for any household that already receives weekly curbside collection services from Salt Lake City (single-family homes, duplexes, and triplexes).

One of the goals of the new program is to eliminate piles of debris on the streets in order to mitigate potential flooding, protect our rivers and streams, and to reduce neighborhood unsightliness. In particular, with Call 2 Haul, the City aims to address the persistent illegal dumping that accompanied Neighborhood Cleanup in west side neighborhoods.

“Each and every summer, we heard how Neighborhood Cleanup was not working for the west side as they bore the burden of illegal dumping,” said Mayor Jackie Biskupski. “Even though the City was prompt in clearing the material, the program itself made it impossible to prevent it. At the same time, we know how loved Neighborhood Cleanup was by many others in Salt Lake City. We believe Call 2 Haul strikes the right balance in responding to the needs of our west side communities, while offering all residents the convenient collection service they expect from Salt Lake City.”

Another important reason for modifying the program was to practice good environmental stewardship, particularly for our local waterways.

Under the previous Neighborhood Cleanup program, all types of “pile” material could make its way into storm drains, and ultimately the nearest open water body, whether Red Butte Creek, City Creek, the Jordan River, or others. This made the piles a risk factor for localized flooding, but also a threat to water quality.

“We’re excited to roll out this new program and introduce Salt Lake City residents to Call 2 Haul,” said Lance Allen, the city’s Waste & Recycling Division Director. “Our goal is always to provide the most convenient service to households, while keeping costs low, being good stewards of our waterways, and maximizing the amount of material we donate, recycle and compost.”

Call 2 Haul differs in some key ways from Neighborhood Cleanup. Full details are available at www.slcgreen.com/c2h

Key changes include:

  • Residents call the Waste & Recycling Division to schedule their collection, beginning the week of June 18, and may choose from a list of available weekly collection windows.
  • Collection is available 12 months out of the year. Residents may request one pickup per year.
  • The City will now accept electronic waste and up to 4 tires for proper disposal.
  • The City will provide extra recycling and compost containers to assist residents with keeping material containerized and off the street.

Salt Lake City collected feedback between August-September 2017 on how to change its bulk waste collection program. The online survey resulted in the most responses of any Salt Lake City digital survey to date, with nearly 4,100 submissions.

The survey described the reasons for changing the program—including the need to keep material containerized in order to protect stormwater—and asked residents to choose from several options. Call 2 Haul received a majority of votes. Full survey results and analysis are available at www.slcgreen.com/ncu-survey.

“We know residents care very much about their waste collection services and we will work hard to serve their needs,” said Allen. “We appreciate their continued engagement and feedback as we undergo this transition.”  

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Learn more about Call 2 Haul via: http://www.slcgreen.com/c2h

View the Call 2 Haul “How To” handout here.

 

Call 2 Haul logo A_full color_transparent

 

11 Comments Post a comment
  1. Alec #

    2018 and I can’t just schedule a pick up online? Really?

    March 30, 2018
    • We’re working on it. There are a number of new systems coming to the City and we hope to integrate soon. Stay tuned!

      March 30, 2018
  2. It’s 2018 and you’re going to make people call in, and you’re going to waste money paying a staff to take those calls rather than just letting people schedule a pick up online? Really?

    March 30, 2018
    • We’re working on it. There are a number of new systems coming to the City and we hope to integrate soon. Stay tuned!

      March 30, 2018
  3. Martine Smith #

    For being “Green” Salt Lake City, printing this used 4, yes FOUR pages of paper. All I wanted was the press release on one page.

    March 30, 2018
  4. Ana Holt #

    This program is a useless. Been trying to get somebody pick up the phone for a month, and when someone finally did he said they are booked and to wait for them to call me back. I emailed as well. No answer either. Can we just go back to what it used to be? If the west side has a problem , then provide them with more pick ups available during the year. How can scheduling take this long!

    July 5, 2018
    • Thank you for your feedback, Ana. This is a new program and we appreciate your patience as we go through the launch. We began taking calls two weeks ago.

      As we manage demand for the service this first month, we are placing residents’ names on the list of upcoming collections. We will then call you the week prior to confirm your pickup day. We have an S. Holt on the list. Please let me know if this is not you. (If you require further assistance, please email us at slcgreen@slcgov.com).

      Moving forward, as we determine the demand, we are presenting residents with the scheduling options and are letting them know over the phone when their collection week will be. You will then receive a call the week prior with your exact collection day. This helps us keep routing efficient.

      Unfortunately, returning to the former Neighborhood Cleanup is not an option for environmental reasons, in addition to the illegal dumping mitigation. You can learn more about why we changed the program at: https://www.slc.gov/sustainability/waste-management/c2h/survey/

      Thank you for your patience and feedback as we transition to Call 2 Haul. We appreciate your thoughts and we will work to make the necessary changes within the guidelines to deliver a helpful service to residents.

      July 5, 2018
  5. Michelle Dallon #

    This program has NOT been convenient. I have called numerous times and have not been contacted back to even try to schedule a time. It is now nearly September. At least with the prior program I knew when our time was and could plan accordingly. I never saw illegal dumping (I live on the East side of SLC), and our neighborhood didn’t have any issues with anyone coming through and taking stuff. Please bring back the old program-it was reliable and appreciated. I have only heard of one person that said they’ve had an ok experience. They somehow got right through on the first day and even then they had to wait nearly six weeks. Not a very user friendly program. PLEASE BRING BACK THE ANNUAL CLEAN UP!

    August 19, 2018
    • Hello Michelle, we appreciate your feedback and apologize for the delays you’ve experienced with Call 2 Haul. I cannot find a record of your name on the request list. Please send your contact details (including address and Public Utilities water bill number) to slcgreen@slcgov.com and I will check on the status of your request so we can get that scheduled for you. Alternatively, please call 801-535-6999. All callers are receiving collection dates.

      August 20, 2018

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