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Salt Lake City Announces New Bulk Waste Program, Call 2 Haul

Salt Lake City issued the following media release on March 29, 2018.


New service aims to reduce illegal dumping, protect waterways, and allow for more scheduling flexibility. 

Salt Lake City today announced a new bulk waste program, Call 2 Haul, which will begin July 1, 2018. The new service replaces the former Neighborhood Cleanup program. Call 2 Haul allows residents more flexibility in scheduling a collection of bulk waste items, adds electronic waste and tire disposal, and will be available 12 months out of the year.

The program is available for any household that already receives weekly curbside collection services from Salt Lake City (single-family homes, duplexes, and triplexes).

One of the goals of the new program is to eliminate piles of debris on the streets in order to mitigate potential flooding, protect our rivers and streams, and to reduce neighborhood unsightliness. In particular, with Call 2 Haul, the City aims to address the persistent illegal dumping that accompanied Neighborhood Cleanup in west side neighborhoods.

“Each and every summer, we heard how Neighborhood Cleanup was not working for the west side as they bore the burden of illegal dumping,” said Mayor Jackie Biskupski. “Even though the City was prompt in clearing the material, the program itself made it impossible to prevent it. At the same time, we know how loved Neighborhood Cleanup was by many others in Salt Lake City. We believe Call 2 Haul strikes the right balance in responding to the needs of our west side communities, while offering all residents the convenient collection service they expect from Salt Lake City.”

Another important reason for modifying the program was to practice good environmental stewardship, particularly for our local waterways.

Under the previous Neighborhood Cleanup program, all types of “pile” material could make its way into storm drains, and ultimately the nearest open water body, whether Red Butte Creek, City Creek, the Jordan River, or others. This made the piles a risk factor for localized flooding, but also a threat to water quality.

“We’re excited to roll out this new program and introduce Salt Lake City residents to Call 2 Haul,” said Lance Allen, the city’s Waste & Recycling Division Director. “Our goal is always to provide the most convenient service to households, while keeping costs low, being good stewards of our waterways, and maximizing the amount of material we donate, recycle and compost.”

Call 2 Haul differs in some key ways from Neighborhood Cleanup. Full details are available at

Key changes include:

  • Residents call the Waste & Recycling Division to schedule their collection, beginning the week of June 18, and may choose from a list of available weekly collection windows.
  • Collection is available 12 months out of the year. Residents may request one pickup per year.
  • The City will now accept electronic waste and up to 4 tires for proper disposal.
  • The City will provide extra recycling and compost containers to assist residents with keeping material containerized and off the street.

Salt Lake City collected feedback between August-September 2017 on how to change its bulk waste collection program. The online survey resulted in the most responses of any Salt Lake City digital survey to date, with nearly 4,100 submissions.

The survey described the reasons for changing the program—including the need to keep material containerized in order to protect stormwater—and asked residents to choose from several options. Call 2 Haul received a majority of votes. Full survey results and analysis are available at

“We know residents care very much about their waste collection services and we will work hard to serve their needs,” said Allen. “We appreciate their continued engagement and feedback as we undergo this transition.”  


Learn more about Call 2 Haul via:

View the Call 2 Haul “How To” handout here.


Call 2 Haul logo A_full color_transparent


6 Comments Post a comment
  1. Alec #

    2018 and I can’t just schedule a pick up online? Really?

    March 30, 2018
    • We’re working on it. There are a number of new systems coming to the City and we hope to integrate soon. Stay tuned!

      March 30, 2018
  2. It’s 2018 and you’re going to make people call in, and you’re going to waste money paying a staff to take those calls rather than just letting people schedule a pick up online? Really?

    March 30, 2018
    • We’re working on it. There are a number of new systems coming to the City and we hope to integrate soon. Stay tuned!

      March 30, 2018
  3. Martine Smith #

    For being “Green” Salt Lake City, printing this used 4, yes FOUR pages of paper. All I wanted was the press release on one page.

    March 30, 2018

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